Refund Policy

Thank you for shopping at Vintage Wonderland Shop. We want you to be satisfied with your purchase, and we have outlined our refund policy below to ensure a transparent and fair shopping experience. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Items: If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us within [number of days] days of receiving the item to request a refund or exchange.

  • Non-Delivery: If you do not receive your order within the estimated delivery time frame, please contact us within [number of days] days from the expected delivery date. We will investigate the issue and provide a resolution.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [contact email or phone number] within the specified time frame for the relevant issue.

  2. Provide your order number, a description of the issue, and any supporting documentation such as photos of the damaged item.

  3. Our customer support team will review your request and respond with instructions on how to proceed.

3. Refund Options

Depending on the situation, we may offer the following refund options:

  • Replacement: If the item is damaged or defective, we may offer to send you a replacement item at no additional cost.

  • Refund: If a replacement is not available or desired, we may issue a full or partial refund to the original payment method used for the purchase. Please allow [number of days] days for the refund to be processed.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom or Personalized Items: Items that have been customized or personalized specifically for you.

  • Final Sale Items: Items marked as "final sale" or "clearance."

5. Return Shipping

If a return is required for a refund or exchange, we will provide you with instructions on where to send the item. In some cases, we may cover the return shipping costs, especially in situations where the item is damaged, defective, or significantly different from what you ordered.

6. Contact Us

If you have any questions, concerns, or inquiries regarding our Refund Policy, please contact us at [contact email or phone number].

Please note that this Refund Policy is part of our overall commitment to provide excellent customer service and ensure a positive shopping experience for you at Vintage Wonderland Shop.

Thank you for shopping with us!